The easiest way to get support for your product is to create an account our website www.replytokris.com. Once you have created an account create a ticket and type in your questions. Please don't forget to include the necessary information regarding your question. Always include the name of the product that you have purchased on your ticket. It is very important to include what product you are for support. This would enable us to assign it to the correct department so that we can provide support properly and quickly. If you have a copy of the receipt please do include it also so that we can verify your purchase.